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FAQs

Why buy your SWAROVSKI® embellished items from us?

We are Australia’s first and only Registered Trademarked specialists in this type of Bespoke service and we were made an Official Branding Partner of SWAROVSKI® in 2010, so you know you are getting quality products and no imitations.

Why do we use SWAROVSKI® for Professional Crystals instead of cheaper rhinestones?

Our SWAROVSKI® Crystals come from directly from Austria and are made from the finest lead crystal, they are cut with such precision that they sparkle like diamonds. The sparkle comes from the light bouncing off the internal surfaces of the lead crystal. Cheaper rhinestones don’t sparkle as much as SWAROVSKI® Crystals, that is why we only use Crystals from SWAROVSKI®.  

Do I have to send my phone or case to have my design embellished?

You don’t have to send your case for the customisation. The case is included in the costs online. Our designs are done on high quality cases that will fit your phone model.

You only need to send the item to us if it is a custom order such as a pair of shoes, microphone, headphones, wedding dress or phone. We can crystalize or embellish just about any item.  

How long will it take to crystalize my item?

Each crystal is placed onto the item by hand individually and takes several hours to complete a design, on average an item is completed and shipped within 2-10 Business Days, Havaianas are generally completed within 1-3 Business Days if stock is on hand, and up to 30 Business Days if additional stock is needed from SWAROVSKI®. Shoes and Custom Items to be discussed. If you are purchasing Ready to Ship items or SWAROVSKI® Crystals they will be shipped within 1 Business Day.  

Do the crystals stay on?

Yes, they do as they are attached with an industrial strength adhesive. However, don’t drop it as the item is like Jewellery. We do include spare crystals just in case the odd 1 or 2 come off.  

Do you do repairs?

Yes we are happy to do repairs, it you aren’t confident to repair the item yourself. Please Email us photos of the item for a quote.

If an item has been purchased from us we generally do the repairs Free of Charge, but the customer must pay for shipping to and from.

Item’s that require repair that has been embellished by a different business originally will inccur a fee plus shipping.

Do you offer a guarantee on your work?

Yes we guarantee our work. If you are not happy with your item we will be happy to fix it, but we are unable to give a refund on custom items or International orders.

Do you refund for Faults?

We will only refund on Faulty workmanship not for third party faults as we have not made the item we have just modified it. We must be notified of any fault within 14 Days of receiving the item…..NO EXCEPTIONS!!! We will not replace or refund for lose of items as we are not resposible for the installation or use of the item.

Do you give discounts or special offers?

Yes we do,we have VIP discounts and special offer via our Newsletter Sign-Up so please sign up via the link located at the bottom of our Home page.

How do I claim a Coupon Code?

In your Cart there is an area for you to enter your Coupon Code or if you are ordering via Email please let me know what you would like with the Coupon Code in the Subject line and contact details before the expiry date and I will send you an Invoice with your updated total and the payment options.

Do you take international orders?

Yes we do. We have customers from all around the world.

How do I pay for my item?

You can either purchase a product or service through our Online Store or via Email us to obtain a Quote and once you are happy with the quoted price we email you an invoice with details of payment options, eg: PayPal, Credit Card, Bank Transfer, AfterPay, Laybuy, ZipPay or Sezzle. Please remember all funds must be cleared before we can start working on your item.

We also offer our customers the option to Lay-By or a Payment arrangement if you are unable to afford one of our Crystalicious® items straight away. Please choose Lay-By from the payment options. Once we have received your order I will contact you to confirm the terms of your Lay-By.

Do you do sponsor for product reviews?

Yes, we do sponsor product reviews & giveaways for popular Youtubers, bloggers, Celebrities and TV Shows. Please email info@itscrystalicious.com along with your URL to see if you are qualify for the sponsorship.

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