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Reach us directly at info@itscrystalicious.com or via WhatsApp - we reply within 24–48 hours.
FAQ
Products & Customization
Can I send my own shoes or items to be embellished?
Yes. Many clients send us designer shoes, handbags, or personal items they already own. Use our Crystal Strassing Service page to submit an enquiry with photos and details.
Do you create custom designs?
Yes - custom commissions are one of our specialties. We've created bespoke pieces for brides, collectors, musicians, and everyday clients across Australia and internationally. Tell us what you have in mind and we'll make it happen.
What crystals do you use, and why does it matter?
We use only genuine Preciosa® crystals - never imitations. As an official Preciosa® Ingredient Branding Partner, we're certified to source directly from Preciosa®. This means consistent brilliance, colour stability, and crystals that stay put. Cheap rhinestones look different; they don't last.
How long does a custom order take?
Most commissions are completed within 1–4 weeks, depending on design complexity. Rush production is available - contact us before ordering to confirm availability.
Shipping, Care & Returns
We're committed to getting your crystal pieces to you safely and promptly. All items are carefully packaged to protect their brilliance.
What if a crystal falls off?
All our embellished pieces come with a 1 year workmanship guarantee*. If crystals fall off due to our workmanship (not accidents or external damage), we'll repair or reapply them within the warranty period. We stand behind every crystal we place.
Do you ship internationally?
Yes - we ship all over the world.
How long does shipping take?
Australia: 3-7 business days. International: Shipping times vary by location. You'll receive tracking information once your order ships, allowing you to monitor delivery progress.
Where are your products made?
All of our crystal embellished pieces are handcrafted in Sydney, Australia. We take pride in our local craftsmanship and attention to detail, ensuring every item meets our premium quality standards.
How do I care for my crystal items?
To maintain the brilliance of your crystal pieces: gently clean with a soft, lint-free cloth; avoid harsh chemicals and abrasive materials; store carefully in a protective pouch or box away from direct sunlight. With proper care, your pieces will sparkle for years to come.
Are custom orders returnable?
Custom commissions are made specifically for you and cannot be returned. However, if there's a workmanship issue, our 1-year guarantee has you covered. We want every piece to be exactly right - contact us before ordering if you have questions.
Payments
What payment methods do you accept?
Visa, Mastercard, Amex, PayPal, Afterpay, and Zip. All transactions are processed through Shopify's secure, encrypted checkout.
