FAQ
Products & Customization
Do you offer custom designs?
Yes, we offer custom crystal designs. Our team specializes in creating bespoke crystal-embellished pieces tailored to your vision. Contact us for a consultation to discuss your custom project.
What crystals do you use?
We exclusively use genuine Preciosa® crystals, renowned for their premium quality, brilliance, and durability. Each piece is handcrafted with precision to ensure exceptional sparkle and longevity.
Do you offer rush orders?
Yes, rush production and express shipping are available for urgent orders. Please contact us before placing your order to confirm availability and timeframes.
Shipping, Care & Returns
We're committed to getting your crystal pieces to you safely and promptly. All items are carefully packaged to protect their brilliance.
How long does shipping take?
Australia: 3-7 business days. International: Shipping times vary by location. You'll receive tracking information once your order ships, allowing you to monitor delivery progress.
How do I care for my crystal items?
To maintain the brilliance of your crystal pieces: gently clean with a soft, lint-free cloth; avoid harsh chemicals and abrasive materials; store carefully in a protective pouch or box away from direct sunlight. With proper care, your pieces will sparkle for years to come.
Where are your products made?
All of our crystal embellished pieces are handcrafted in Sydney, Australia. We take pride in our local craftsmanship and attention to detail, ensuring every item meets our premium quality standards.
Are custom orders returnable?
Custom orders are final sale and cannot be returned or exchanged. Standard items are eligible for return within our standard return policy. Please contact us before placing a custom order if you have any questions.
Payments
What payment options do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Afterpay, Zip, and other secure payment methods. All transactions are processed through Shopify's encrypted checkout for your security and peace of mind.
Get in touch
Have questions about your order, or a general enquiry?
