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Refund policy

Returns
We will refund your money if the item is misrepresented in the advertising or our workmanship is proven faulty within 7 days of receiving your item. We will not refund if item is dropped or tampered with as all items are packed and sent in perfect condition. All orders that are cancelled/refunded incur a 10% cancellation fee - this is unavoidable as it is the standard fee charged by the company.  

We are unable to refund/exchange on Special/Custom orders. If you have any questions please get in touch with us.

** Orders cannot be canceled or refunded once they are placed. We are not responsible for ordering mistakes or dissatisfaction with any of your choices. **

Additional non-returnable items:
Gift cards, Under Wear or Swimwear.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if the workmanship is defective. There will be NO Refund/Exchange for 3rd party items. If you need to exchange it for the same item, send us an Email at info@itscrystalicious.com and we will give you the details on what to do next.

Shipping
To return your product, you should mail your product to: 

It's Crystalicious® Factory 12, 3-11 Flora Street Kirrawee NSW 2232 Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund, including FREE Shipping items.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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