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⚠️ 🔴 PLEASE BE AWARE - International deliveries are taking 10 - 30+ Business Days to arrive due to Governments canceling flights and restricting customs processing inbound parcels because of the Covid-19 issues.
Order Shipping
All items are carefully inspected, packaged & shipped by Australian Post.
Items are generally shipped within 1 - 14 Business Days, but some may take up to 30 Business Days depending on Crystal Colour availability from Preciosa® and stock coming from overseas retailers.
- We are at no time liable for any customs charges or duties that maybe incurred for the customer to receive their order.
- Please note that we cannot be responsible for an International package being delayed by customs and, therefore cannot guarantee a delivery date.
- Please be advise that in the event that you order does go missing in the post or is broken during shipping, we are not liable. Insurance can be claimed if you upgrade to a shipping method that covers it.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Information
Australia
FREE STANDARD SHIPPING on all Orders.
Shipping Upgrade to Express Shipping is available.
Delivery time
Orders placed before 1PM NSW time each business day are packed and despatched the same day, if the item is in stock. We use Australia Post Express which is next business day delivery within the express post network (Australian capital cities and major metro areas- Perth CBD only).
If upgrading to Express Shipping - Australia Post do allow for Express parcels to arrive within 1-3 business days in the event there e unforeseeable delays. Regional areas outside the express post network may be 2-5 business days. We use Australia Post Express which is next business day delivery within the express post network (Australian capital cities and major metro areas- Perth CBD only).
Tracking your order
Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.
If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local Australia Post.
New Zealand
FREE STANDARD SHIPPING on all orders Over $350 AUD!
Shipping Upgrade to Express Shipping is available.
Delivery time
All New Zealand orders are sent Standard Trackable Post with Australia Post and should be received within 3-8 Business days*
Tracking your order
Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.
USA & Canada
FREE STANDARD SHIPPING on all orders Over $350 AUD!
Shipping Upgrade to Express Shipping is available.
Delivery time
All USA & Canada orders are sent Standard Trackable Post with Australia Post and should be received within 3-10 Business days*
Tracking your order
Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.
Rest of the world
FREE STANDARD SHIPPING on all orders Over $350 AUD!
Shipping Upgrade to Express Shipping is available.
Delivery time
All USA & Canada orders are sent Standard Trackable Post with Australia Post and should be received within 5-21 Business days*
Tracking your order
Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.
Delivery & Order Cost
The delivery cost is a flat rate per order. All charges are in Australian Dollars ($AUD). The currency conversion will provide an estimate to your local currency. The conversion provided estimates the charge in your local currency, however you will be charged in Australian Dollars ($AUD).
Order Tracking
We use Australia Post for all international deliveries, which is fully trackable. You will be emailed a tracking number on dispatch.
Customs Charges
The customer will be responsible for any customs or import charges. We are at no time liable for any customs charges or duties/taxes that maybe incurred for the customer to receive their order.
REFUSAL OF ORDER
If in the event you refuse to take procession of your order or it sits at the post office without collection and is shipped back - I will NOT Refund as the items were still custom made for you.
If your order needs to be resent because you were away for the delivery or incorrect address was provided, an additional post charge will need to be paid by the customer.
PLEASE NOTE:
Once your order has been shipped, IT’S CRYSTALICIOUS® is no longer responsible or liable. IT’S CRYSTALICIOUS® is not responsible for lost, stolen, delayed, or damaged packages. I am not responsible for mis-delivery errors via carrier, or incorrect shipping info. If your shipping information was filled out incorrectly, please email me immediately. If you have any issues with shipping, you can contact info@itscrystalicious.com and I will do our best to assist you.
Please track your packages. IT’S CRYSTALICIOUS® has no control over what happens to your package once it is delivered. If there is a problem with your package delivery or tracking number, please contact AUSPOST directly.
AUSPOST: 13 POST (137678) International: +61 3 8847 9045