Crystalicious® 6" Cross Cake Topper - Double Outlined *

Order Shipping

All items are carefully packaged & shipped by Australian Post.

Items are generally shipped within 7 - 21 Business Days, but some may take up to 30 Business Days depending on Crystal Colour avaliability from SWAROVSKI®.

• We are at no time liable for any customs charges or duties that maybe incurred for the customer to receive their order.

• Please note that we cannot be responsible for an International package being delayed by customs and, therefore cannot guarantee a delivery date.

• Please be advise that in the event that you order does go missing in the post or is broken during shipping, we are not liable. Insurance can be claimed if you upgrade to a shipping method that covers it.

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­ refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Information

Australia

FREE EXPRESS SHIPPING when you spend over $200!

Orders under $200 are a flat rate charge of $10.00 for Express Shipping.

Delivery time

Orders placed before 1PM NSW time each business day are packed and despatched the same day, if the item is in stock. We use Australia Post Express which is next business day delivery within the express post network (Australian capital cities and major metro areas- Perth CBD only). Australia Post do allow for Express parcels to arrive within 1-3 business days in the event there are unforeseeable delays. Regional areas outside the express post network may be 2-5 business days. 

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local Australia Post.

New Zealand

FREE NZ EXPRESS SHIPPING when you spend over $250 AUD. 

Orders under $250 AUD are a flat rate charge of $15 AUD for express shipping

Delivery time

All New Zealand orders are sent Express with Australia Post and should be received within 2-4 days*

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.

USA & Canada 

FREE U.S EXPRESS SHIPPING when you spend over $300 USD. 

Orders under $300 AUD are a flat rate charge of $25 AUD for express shipping 

Delivery time

All USA & Canada orders are sent Express with Australia Post and should be received within 2-5 days*

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.

The delivery cost is a flat rate per order. All charges are in Australian Dollars ($AUD). The currency conversion will provide an estimate to your local currency. The conversion provided estimates the charge in your local currency, however you will be charged in Australian Dollars ($AUD).

Order Tracking
We use Australia Post for all international deliveries, which is an fully trackable. You will be emailed a tracking number on dispatch.

Rest of the world 

Orders are a flat rate charge of $40 AUD for express shipping.

Customs Charges 
The customer will be responsible for any customs or import charges. 

Returns

We will refund your money if the item is misrepresented in the advertising or our workmanship is proven faulty ONLY within 7 days of receiving your item. We will not refund if item is dropped or tampered with as all items are packed and sent in perfect condition.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

We are unable to refund/exchange on Special/Custom orders. If you have any questions please get in touch with us.

** Orders cannot be cancelled or refunded once they are placed. We are not responsible for ordering mistakes or dissatisfaction with any of your choices if your order has been started. **

For more information on our policies please visit out T&C page and if you have any questions please Email us.